April, what a month you were. A month that will always remembered for at-home workouts, TikTok dance videos, and a consistent rotation of cotton attire.
However, amidst the chaos, our remote team stayed busy supporting customers, generating helpful COVID-related content, and improving our software.
Before hopping into April’s updates, we have an exciting opportunity to share! On May 12th we are hosting The UPLIFT Roundtable – a conversational webinar with industry leaders to explore re-opening best practices for sports and fitness businesses.
The webinar will have two parts – the first will focus on key business areas impacted by COVID-19, while the second will concentrate on how to come out of COVID stronger than before.
Visit the UPLIFT Roundtable registration page for all of the details!
Without further ado, read more about our product updates below, and if the saying stays true, cheers to May flowers!
April 2020 Product Update
Our engineers have been grinding to complete the Front End Liberation! We are excited to announce that we have completed Phase 1 of this large project and it’s showing immediate results!
The results of this big milestone include a faster experience moving between pages with fewer hard page refreshes, helps overall stability, and reduces bugs. This is very noticeable for mobile usage and slow internet connections!
In the quest to make a more stable and reliable product, our engineers have begun dedicating one Friday out of each month to Fix-It-Friday.
Most of these “fixes” include: smaller user experience enhancements, minor visual adjustments, and other lingering bugs that can hinder the customer or client experience.
In our the first Fix-It-Friday, our team pushed 9 small effort, big impact improvements!
We have started a “Best Practices” webinar series to increase feature adoption, learning resources, and overall NPS score by showing customers how to get the most out of the software.
The webinars cover a variety of topics and use cases when using the software. After the first few webinars we will open them to the public for those interested in seeing the benefits of Upper Hand in a non-personalized environment! Stay tuned.
This new feature allows you to organize your contacts alphabetically by first or last name within a few areas of the app.
It is available within the People View, and when searching for athletes to tag and users to share the video with.
Built for any sports and fitness activity, Upper Hand APEX is an incredibly simple yet powerful video platform that makes capturing, organizing and sharing video fast and easy. Video analysis provides an abundance of new revenue opportunities to businesses, coaches, and trainers by:
APEX is available for iOS and iPadOS and is simple to use:
Do you have questions about the features in our latest round of updates? Let us know at [email protected]!
To see a live demo of Upper Hand in action, click here to schedule a time!
Within the Upper Hand app, we’ve added the ability to apply a positive Account Credit to a client’s profile. This Account Credit essentially allows a client to carry a positive account balance on their profile. Much like a store credit or gift card, this balance can be applied to future purchases. Here’s how Account Credits work in Upper Hand.
You know that the athletes you work with are improving. But, how are you showing them, not just telling them, that you’re seeing those results? That’s where Athlete Progression Tracking comes in. Athlete Progression Tracking will allow you to measure their output in workouts in order to effectively prescribe appropriate exercises within a session-based program that help athletes achieve their goals.